Technofix

Remote support

Many problems we solve within minutes by remote access, with no travel. We use AnyDesk, software by the German vendor AnyDesk Software GmbH. You see what we do at all times and can end the connection with one click.

Important: we never call unsolicited. A remote session only takes place if you have contacted us first. If someone calls claiming to be Technofix, Microsoft, your bank or a “security service” and asks you to install a program or read out a code: hang up and call us yourself at +43 664 401 3187.

How it works

  1. Call us

    Call us at +43 664 401 3187, write to us on WhatsApp or describe the problem online. We agree on a time and stay on the phone during the session.

  2. Download AnyDesk

    Download AnyDesk only from the vendor’s official website. Check that your browser’s address bar shows anydesk.com. No installation is needed; the program can be started directly.

    Download AnyDesk (anydesk.com)

  3. Give us the code

    After starting, AnyDesk shows a 9- to 10-digit number under “Your address”. Tell us this number on the phone. Never give the code to third parties.

  4. Confirm the connection

    A request from Technofix appears on your screen. Click “Accept”. You see everything, can intervene at any time and end the session via the red icon.

  5. Afterwards

    After the session no connection is possible until you start AnyDesk again and give us a code. You can close or delete the program.

What we do via remote support

  • Troubleshooting Windows and macOS, programs that won’t start, printer problems
  • Setting up e-mail, Office, cloud storage and backups
  • Removing malware and hardening the system
  • Advice and training right on your screen

Hardware defects, data recovery and network cabling we handle on site or in the workshop. Billing is by actual time spent, minimum 15 minutes.

Privacy

The connection is end-to-end encrypted (TLS 1.2, RSA 2048). We only access your screen while the session is running and keep no recordings. Details in the privacy policy, section remote support (German).